Apple, I forgive you. Telecom and Vodafone…not so much

July 2nd, 2006

I’ve been posting a little light due to my brand new MacBook Pro having to go back to Apple. I’m upset, but I’m prepared to forgive this minor discretion given the years of loyal service provided to me by Apple products. I have had a bad run though, in the last 12 months I’ve gone through an iPod, and iPod Shuttle and now a MacBook Pro.

Still doesn’t help my productivity though. To top it all off, the same day I sent it back to Apple, Vodafone kindly switched off my Blackberry email service for reasons still unknown. All this while I was moving house and was without broadband, so really, really needed my mobile data. Now that is another story. I rang my broadband provider, Orcon, a week ago to ask them to switch over my broadband connection the day I moved house. They said they couldn’t do it because the connection was still live and they could only put through the request to Telecom once it was disconnected. Okay. So how long after they put in the request to Telecom will the change go through? Answer, 3-5 working days. I moved on a Friday, so that basically means up to 10 days without broadband. The sinister part of this story is that if I was with Telecom for broadband, they could do it same day.

I was tempted to move back to Telecom for this reason, but if you don’t support the competitors like Orcon, then where would we be? Despite voluntary and involuntary regulation I just don’t trust that Telecom to do the right thing. This is without doubt a deliberate anti-competitive policy designed to fustrate the customers of Telecom’s competitors.

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